BPM: Process Visibility for Better Decision Making
In an increasingly complex and competitive global marketplace, aligning IT with business goals has to be a priority for organizations in virtually every industry. Companies expect their technology investments to pay off through greater operational efficiencies, responsiveness and profitability. Accomplishing this return requires organizations to connect their IT resources with the business side of the house for Business process management.
For many organizations, this is exactly where business process management (BPM) comes into play. Business Process Management provides the structure to effectively integrate processes and improve orchestration among these activities to fuel high-performing corporate operations. To get the maximum benefit from BPM, businesses must understand the role myriad process management system play in their operations and then assess exactly how those processes can be improved on with IT and non-technical resources.
But far too many organizations find out after the fact that the process complexity associated with business activities clouds their visibility into the underlying processes that power these operations. Many companies lack a good understanding of exactly which key performance indicators (KPIs) can help them gauge when there might be an issue that would impact a critical operation such as their supply chains or manufacturing facilities in their Business process management.
This lack of clarity can be a game ender for a business, slowing growth, innovation and response times to a crawl, and leading to customer dissatisfaction and diminished competitiveness caused by poor Business process management.
So how can an organization get a handle on its processes? For many businesses, the answer is business activity monitoring(BAM), which sheds light on components that can make or break business performance. Some software leads the way in the BAM arena with its WebSphere Business Monitor, an integral part of the company’s BPM suite, which supplies a real-time view of business performance based on Business process management information collected from applications and other event sources. This view gives organizations the information they need to understand how well various components are performing so that they can fine tune processes and quickly resolve problems.
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