Business Process Management System

How to design a Blueprint for a Process-Driven Business?   Business process management (BPM)is hardly a new concept. For years, vendors have evangelized the role their technology can play in helping companies improve efficiencies in their Business process management system, and corporate have bought into this notion, purchasing tools and suites that aim to streamline operations [...]

Business Intelligence: How Does It Work? Business intelligence (BI) delivers on a simple promise: to improve corporate performance management by driving better decision making throughout your organization. When you’re confident that your insight into a enterprise data is sound, informed, and complete, you can trust that all your decisions will help you create competitive advantage [...]

  A lot of enterprise emphasis on customer satisfaction, and rightly so, as customer satisfaction is the key for improving Business process management. A CSR(customer satisfaction rating) is often obtained through a questionnaire—the CSS(customer satisfaction survey). This method, however, suffers from the drawback of customers likely being emotionally influenced while filling out these questionnaires. An [...]

Part of what makes business process management (BPM) a challenge today is the fluidity of modern corporates. Not only are corporate priorities and market requirements always evolving, but a company’s physical and logical infrastructure is in constant flux as technologies change and employees continuously enter and exit roles. So as important as modeling business process [...]

Reaching Your Goals With Effective Business Intelligence CRM How to measure the success of your Business Intelligence CRM strategy? Effective Business intelligence CRM is a topic that I’ve only gotten involved with in the past few years. Before that, the middle market companies I’ve worked with couldn’t afford the entry price. Expensive software with hefty [...]

If you’re like many companies that have invested in a Business Intelligence CRM initiative, you’ve integrated information, applications and services to drive customer-focused behaviors across the enterprise. But if you’re among the 65% to 80% of companies who feel your Business Intelligence CRM investment hasn’t delivered on its promised potential, you’re likely missing a critical [...]