When no new funds are available for investing in new projects, cost down in one area(basic maintenance and operations, for example)can free up funds to apply to more customer-facing or business-driven goals. One investment to consider, according to a recent Aberdeen Group report, is dashboard technology. (You can read an executive summary of the report [...]
The hottest trend now in Business Process Management suites is integrated performance management. While Business Process Management System and its workflow ancestors have always featured basic process monitoring and work statistics, the kind of performance management now emphasized is more closely aligned with metrics strategic to the business: the percentage of orders filled immediately, or [...]
A lot of enterprise emphasis on customer satisfaction, and rightly so, as customer satisfaction is the key for improving Business process management. A CSR(customer satisfaction rating) is often obtained through a questionnaire—the CSS(customer satisfaction survey). This method, however, suffers from the drawback of customers likely being emotionally influenced while filling out these questionnaires.
An expert on [...]
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